Terms of Service

Canadian Centre for Counselling and Psychotherapy
Last Updated: May 9, 2025

1. Introduction
Welcome to the Canadian Centre for Counselling and Psychotherapy (“CCCP,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website (https://canadiancounsellingcenter.ca), services, and applications (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Services.

2. Services Description
The Canadian Centre for Counselling and Psychotherapy provides mental health counseling, psychotherapy, and related services to individuals, couples, families, and groups. Our Services may include:
    • Individual counselling and psychotherapy sessions
    • Couple and family therapy
    • Group therapy sessions
    • Mental health assessments
    • Psychoeducational workshops and seminars
    • Online/virtual therapy sessions
    • Resource materials and information

3. Eligibility and Registration
To access certain Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Appointment Scheduling and Cancellation
4.1 Scheduling
Appointments can be scheduled through our online booking system, by phone, or by email. Confirmation of appointments will be provided via email or text message if you have consented to receive such communications.

4.2 Cancellation Policy
    • 48-hour notice is required for cancellations or rescheduling.
    • Late cancellations (less than 48 hours’ notice) may be subject to a cancellation fee of the full session cost.
    • No-shows will be charged the full session fee.
    • Exceptions to this policy may be made in cases of emergency or illness at the discretion of your therapist.

5. Payment Terms
5.1 Fees
    • Fees for Services are posted on our website and at our physical locations.
    • Fees may vary depending on the type of service, duration, and the specific therapist.
    • We reserve the right to change our fees with reasonable notice.

5.2 Payment Methods
    • We accept payment by credit card, debit card, e-transfer.
    • Payment is due at the time of service unless alternative arrangements have been made in advance.

5.3 Insurance
    • We offer direct billing with most insurance companies. Please check with your therapist or our administrative team to confirm if your insurance provider is included in our direct billing service.
    • For insurance plans we don’t directly bill, we will provide receipts that you may submit to your insurance provider for potential reimbursement.
    • It is your responsibility to verify coverage with your insurance provider before receiving Services.

6. Confidentiality and Privacy
Confidentiality is fundamental to our therapeutic relationship. Please refer to our Privacy Policy for detailed information on how we collect, use, and disclose your personal information.

7. Limitations of Services
7.1 Emergency Services
Our Services are not designed to address emergency situations. If you are experiencing a mental health emergency, please:
    • Call 911
    • Go to your nearest emergency room
    • Contact a crisis hotline such as the Canada Suicide Prevention Service (1-833-456-4566)

7.2 Scope of Practice
Our therapists provide services within their scope of practice and professional competence. If we determine that your needs fall outside our scope of practice, we will provide appropriate referrals.

8. Intellectual Property
All content on our website and materials provided as part of our Services, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of CCCP or its licensors and is protected by Canadian and international copyright and trademark laws.

9. User Conduct
You agree not to:
    • Use our Services for any unlawful purpose
    • Harass, abuse, or harm another person
    • Impersonate another person or entity
    • Interfere with or disrupt our Services
    • Attempt to gain unauthorized access to our systems or data

10. Termination
We reserve the right to terminate your access to our Services at any time, with or without cause, and without prior notice.

11. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CCCP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

13. Indemnification
You agree to indemnify and hold harmless CCCP and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our Services or violation of these Terms.

14. Changes to Terms
We may modify these Terms at any time. The updated Terms will be posted on our website with a revised “Last Updated” date. Your continued use of our Services after any changes indicates your acceptance of the modified Terms.

15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

16. Dispute Resolution
Any disputes arising from these Terms or your use of our Services shall be resolved through good faith negotiation. If negotiation is unsuccessful, disputes shall be resolved through mediation and, if necessary, arbitration in accordance with the Arbitration Act of Ontario.

17. Contact Information
If you have any questions about these Terms, please contact us at:
Canadian Centre for Counselling and Psychotherapy
Email: info@canadiancounsellingcenter.ca
Phone:+1  4372347989