Terms of Service
Canadian Centre for Counselling and Psychotherapy
Last Updated: May 9, 2025
1. Introduction
Welcome to the Canadian Centre for Counselling and Psychotherapy (“CCCP,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website (https://canadiancounsellingcenter.ca), services, and applications (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Services.
2. Services Description
The Canadian Centre for Counselling and Psychotherapy provides mental health counseling, psychotherapy, and related services to individuals, couples, families, and groups. Our Services may include:
• Individual counselling and psychotherapy sessions
• Couple and family therapy
• Group therapy sessions
• Mental health assessments
• Psychoeducational workshops and seminars
• Online/virtual therapy sessions
• Resource materials and information
3. Eligibility and Registration
To access certain Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Appointment Scheduling and Cancellation
4.1 Scheduling
Appointments can be scheduled through our online booking system, by phone, or by email. Confirmation of appointments will be provided via email or text message if you have consented to receive such communications.
4.2 Cancellation Policy
• 48-hour notice is required for cancellations or rescheduling.
• Late cancellations (less than 48 hours’ notice) may be subject to a cancellation fee of the full session cost.
• No-shows will be charged the full session fee.
• Exceptions to this policy may be made in cases of emergency or illness at the discretion of your therapist.
5. Payment Terms
5.1 Fees
• Fees for Services are posted on our website and at our physical locations.
• Fees may vary depending on the type of service, duration, and the specific therapist.
• We reserve the right to change our fees with reasonable notice.
5.2 Payment Methods
• We accept payment by credit card, debit card, e-transfer.
• Payment is due at the time of service unless alternative arrangements have been made in advance.
5.3 Insurance
• We offer direct billing with most insurance companies. Please check with your therapist or our administrative team to confirm if your insurance provider is included in our direct billing service.
• For insurance plans we don’t directly bill, we will provide receipts that you may submit to your insurance provider for potential reimbursement.
• It is your responsibility to verify coverage with your insurance provider before receiving Services.
6. Confidentiality and Privacy
Confidentiality is fundamental to our therapeutic relationship. Please refer to our Privacy Policy for detailed information on how we collect, use, and disclose your personal information.
7. Limitations of Services
7.1 Emergency Services
Our Services are not designed to address emergency situations. If you are experiencing a mental health emergency, please:
• Call 911
• Go to your nearest emergency room
• Contact a crisis hotline such as the Canada Suicide Prevention Service (1-833-456-4566)
7.2 Scope of Practice
Our therapists provide services within their scope of practice and professional competence. If we determine that your needs fall outside our scope of practice, we will provide appropriate referrals.
8. Intellectual Property
All content on our website and materials provided as part of our Services, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of CCCP or its licensors and is protected by Canadian and international copyright and trademark laws.
9. User Conduct
You agree not to:
• Use our Services for any unlawful purpose
• Harass, abuse, or harm another person
• Impersonate another person or entity
• Interfere with or disrupt our Services
• Attempt to gain unauthorized access to our systems or data
10. Termination
We reserve the right to terminate your access to our Services at any time, with or without cause, and without prior notice.
11. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CCCP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.
13. Indemnification
You agree to indemnify and hold harmless CCCP and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our Services or violation of these Terms.
14. Changes to Terms
We may modify these Terms at any time. The updated Terms will be posted on our website with a revised “Last Updated” date. Your continued use of our Services after any changes indicates your acceptance of the modified Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
16. Dispute Resolution
Any disputes arising from these Terms or your use of our Services shall be resolved through good faith negotiation. If negotiation is unsuccessful, disputes shall be resolved through mediation and, if necessary, arbitration in accordance with the Arbitration Act of Ontario.
17. Contact Information
If you have any questions about these Terms, please contact us at:
Canadian Centre for Counselling and Psychotherapy
Email: info@canadiancounsellingcenter.ca
Phone:+1 4372347989
Privacy Policy
Canadian Centre for Counselling and Psychotherapy
Last Updated: May 9, 2025
1. Introduction
The Canadian Centre for Counselling and Psychotherapy (“CCCP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the “Services”).
We adhere to the principles outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
• Contact information (name, email address, phone number, mailing address)
• Demographic information (age, gender, occupation)
• Health information (medical history, mental health concerns, previous treatment)
• Payment information (credit card details, billing address)
• Insurance information (provider, policy number)
• Communication records (emails, text messages, appointment notes)
• Session notes and treatment plans
2.2 Non-Personal Information
We may also collect non-personal information, including:
• Browser type and version
• Operating system
• IP address
• Referring website
• Pages visited on our website
• Time spent on our website
• Aggregate usage data
3. How We Collect Information
We collect information through various methods, including:
• Direct interactions (when you create an account, schedule appointments, participate in therapy sessions, complete forms, or communicate with us)
• Automated technologies (cookies, server logs, and similar technologies)
• Third parties (with your consent, such as from other healthcare providers)
4. How We Use Your Information
We use your personal information for the following purposes:
• To provide and maintain our Services
• To schedule and manage appointments
• To process payments
• To communicate with you about your therapy
• To develop treatment plans
• To improve our Services
• To comply with legal and regulatory requirements
• To fulfill any other purpose for which you provide it or for which you have given consent
5. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
• Your consent
• The performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, which do not override your fundamental rights and freedoms
6. Information Disclosure
We may disclose your information in the following circumstances:
• With your consent (explicit consent will be obtained for disclosure of health information)
• To our service providers who assist in operating our business and providing Services
• To comply with legal obligations (court orders, regulatory requirements)
• In emergency situations where disclosure is necessary to protect your safety or the safety of others
• For the purposes of clinical supervision and consultation (with identifying information removed whenever possible)
7. Mandatory Reporting
As regulated healthcare professionals, our therapists are legally required to report certain information to relevant authorities, including:
• Suspected child abuse or neglect
• Risk of imminent harm to yourself or others
• Abuse of elderly or vulnerable adults
• Court orders requiring disclosure
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
• Encryption of sensitive data
• Secure storage of paper records
• Access controls for electronic records
• Regular security assessments
• Staff training on privacy and security practices
Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Clinical records are typically retained for a minimum of 10 years after your last interaction with us, or as required by professional regulatory bodies and provincial legislation.
10. Your Privacy Rights
Under Canadian privacy laws, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for certain types of processing
• Request information about our policies and practices relating to your personal information
• File a complaint with our privacy officer or the Office of the Privacy Commissioner of Canada
To exercise these rights, please contact our Privacy Officer using the contact information provided below.
12. Third-Party Links
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any websites you visit.
13. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
15. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Privacy Officer
Canadian Centre for Counselling and Psychotherapy
Email: info@canadiancounsellingcenter.ca
Phone: +14372347989
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
