Privacy Policy
Canadian Centre for Counselling and Psychotherapy
Last Updated: May 9, 2025
1. Introduction
The Canadian Centre for Counselling and Psychotherapy (“CCCP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the “Services”).
We adhere to the principles outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
• Contact information (name, email address, phone number, mailing address)
• Demographic information (age, gender, occupation)
• Health information (medical history, mental health concerns, previous treatment)
• Payment information (credit card details, billing address)
• Insurance information (provider, policy number)
• Communication records (emails, text messages, appointment notes)
• Session notes and treatment plans
2.2 Non-Personal Information
We may also collect non-personal information, including:
• Browser type and version
• Operating system
• IP address
• Referring website
• Pages visited on our website
• Time spent on our website
• Aggregate usage data
3. How We Collect Information
We collect information through various methods, including:
• Direct interactions (when you create an account, schedule appointments, participate in therapy sessions, complete forms, or communicate with us)
• Automated technologies (cookies, server logs, and similar technologies)
• Third parties (with your consent, such as from other healthcare providers)
4. How We Use Your Information
We use your personal information for the following purposes:
• To provide and maintain our Services
• To schedule and manage appointments
• To process payments
• To communicate with you about your therapy
• To develop treatment plans
• To improve our Services
• To comply with legal and regulatory requirements
• To fulfill any other purpose for which you provide it or for which you have given consent
5. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
• Your consent
• The performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, which do not override your fundamental rights and freedoms
6. Information Disclosure
We may disclose your information in the following circumstances:
• With your consent (explicit consent will be obtained for disclosure of health information)
• To our service providers who assist in operating our business and providing Services
• To comply with legal obligations (court orders, regulatory requirements)
• In emergency situations where disclosure is necessary to protect your safety or the safety of others
• For the purposes of clinical supervision and consultation (with identifying information removed whenever possible)
7. Mandatory Reporting
As regulated healthcare professionals, our therapists are legally required to report certain information to relevant authorities, including:
• Suspected child abuse or neglect
• Risk of imminent harm to yourself or others
• Abuse of elderly or vulnerable adults
• Court orders requiring disclosure
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
• Encryption of sensitive data
• Secure storage of paper records
• Access controls for electronic records
• Regular security assessments
• Staff training on privacy and security practices
Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Clinical records are typically retained for a minimum of 10 years after your last interaction with us, or as required by professional regulatory bodies and provincial legislation.
10. Your Privacy Rights
Under Canadian privacy laws, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for certain types of processing
• Request information about our policies and practices relating to your personal information
• File a complaint with our privacy officer or the Office of the Privacy Commissioner of Canada
To exercise these rights, please contact our Privacy Officer using the contact information provided below.
12. Third-Party Links
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any websites you visit.
13. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
15. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Privacy Officer
Canadian Centre for Counselling and Psychotherapy
Email: info@canadiancounsellingcenter.ca
Phone: +14372347989
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
